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概要
A multi-skilled IT Support Analyst / Engineer with in-depth knowledge of architecting, installing and configuring computing systems with extensive practical experience of resolving any support issues that are raised. Experienced in providing client focused IT support and in successfully analysing and resolving IT hardware and software problems in a timely and accurate fashion.
Extensive experience of performing diagnostics and resolving a customer's technical problems via telephone, e -mail and one to one as well as having an eye for detail and able to multi-task under pressure.
Now looking for a new and challenging IT support analyst position, one which will make best use of my existing skills and experience and also further my personal and professional development.
项目
工作经历
Assistant I.T. Officer
I.T Responsibilities
Installation of Networks & Computers
Maintenance of server and computers
Software, Hardware and Network Troubleshooting
Emailing & SMS sending to all staff & students regularly
Biometric enrollment of students & staff member
Print Employee & Staff ID cards
Polling Data from Attendance Machine on Server
Configure I.P phones & CCTV cameras
Managing and coordinating all the computers purchasing and service orders.
Maintain in Request Management Systems (Complain Record, Hardware Inventory & Log, Staff & Students Data, SMS Log, I.D Cards Log etc.)
Maintain File Record of IT Department (Inventory, Request Log, Contract Communication, SMS Log, I.D Cards Log etc.)
Web Development Responsibilities
Deployed and maintained systems in WAMP (MySQL) environments.
Developed key components of web application with CRUD (create, read, update, delete) functionality.
Involved in coding and testing.
Developed the communication module.
Involved in developing Quick Search & Simple Search.
Created a custom organization viewer using PHP, MySQL,
Created sign up process to track affiliates
Diagnosing and resolving user reported bugs in the system
Create new tables within MySQL
Worked under the guidance of senior PHP developer to enhancements for existing web applications
Implemented reports for the user registration details
Update & maintain web site www.dps.edu.pk on wordpress
Senior Network & System Support Engineer
• 13 Companies supervise
• Analyze the Needs of Clients or User
• Maintain and Manage Active Directory & DNS Server
• Installation, Maintain, Manage and Troubleshooting ISA Server
• Maintain and Manage MDaemon
• Maintain, Manage and Troubleshooting of DATA Backup Server
• 3 Companies Network Installation
• Network & Servers Troubleshooting
• Software and Windows Troubleshooting
DEPUTED:
THE HUNAR FOUNDATION
• Responsibility of I.T. Infrastructure of all Technical Institutes under THF
• Installation of all Network Switches in HAKTI – Rashidabad
• Network Installation of New Floor DMSTI – Karachi
• Organize Lab for City & Guilds Online Examination in DMSTI -Karachi
• Complete Lab Installation in HAKTI – Rashidabad
• Create Policies & Procedures of IT Department
• Documentation for I.T. Infrastructure and Maps
• Maintain Record Purchasing I.T.
• Create & Maintain I.T. Inventory Record
• Manage and Update MS Windows Server2008 (Licensed)
• Manage DNS Server
• Domain on Windows Server 2008
• Manage, Maintain and schedule Data Backup
THAL ENGINEERING (PVT) LTD.
• Outlook & PST Troubleshooting
• Virtual Desktop Device Installation & Configuration
• Network & Systems Troubleshooting
• Windows and Hardware Troubleshooting
Assistant ICT Coordinator
• Responsible for all Department Network and Internet Issues.
• Lab’s Servers 2003 (Domain Base.)
• Plan & Manage Network & Servers Issues
• Plan & Manage Mail & ISA Server
Appreciated Skills.
• Teach Grade 8 to O-Levels
• Help in Assignment of O-Levels Students
• Organize Science Exhibition
Network / System Support Engineer
• Responsibility of Windows server 2003 (Active Directory)
• E-Mails & Data Backup Supervisor
• Observe the needs of departments / users
• Troubleshoot Network & System Issues
I.T. Lab Incharge
• Lab Server Responsibility
• Install & Manage Domain Server
• Create & Manage Network
• Hardware & Software responsibility.
Appreciated Skills .
• Responsibility of all papers typing and security Grade-I to O-Levels and also Infant.
• Prepare all kind of PRESENTATION for Management.
• Teach Grade IV to O-Levels
System Administrator
• Maintain ISA Server
• Detect Hardware problem in Cafe.
• Work on Cabling & Switches.
